Any item purchased through area51store.co.nz is eligible for exchange or refund if returned within 14 days of the original date of purchase. Items returned after this period will not be accepted. Online orders can be returned for an exchange at any Area 51 store*.
Returned items must be unused and in original condition, with tags and original packaging attached. All footwear must be returned unworn in the original box with no marks or blemishes. When returning footwear please ensure the box is well protected as this is considered part of the product.
Sale items are not eligible for refund or credit, this includes Boxing Day sales and any item purchased under a promotional code.
Area 51 is not liable for the loss or delay of return packages and recommends using a traceable delivery service for returning orders.
Shipping and handling charges are not refunded unless the original item is deemed as faulty.
Please Note: Orders returned for Change of Mind will be processed within 5 working days of receiving goods.
Size exchanges can be made in any of our stores, provided we have the stock to accommodate; alternatively you can ship the item back to us.
This will be processed as soon as possible; we will inform you once your return has has been processed.
Any exchange/return for change of mind will be processed within 5 working days.
Any faulty items being returned will be processed within 10 working days.
Please do not hesitate to contact us if you require any additional information: firstname.lastname@example.org
If your item is faulty or does not correspond with the item presented on area51store.co.nz you may return it.
Please contact us as soon as you notice the fault.
Once we receive the item we will repair, replace or refund the item within 10 working days of receipt.
If the item is faulty we will refund to you the costs of returning the item and cover all shipping costs for the replacement or repaired item.
Sale items are final and are not eligible for refund or credit, this includes items purchased under a discount code or during promotions.
*Please Note: Items must be of equal or greater value when exchanged at any Area 51 store.